Refund policy

Last Updated: 9th August 2026

Policy Summary

  • ✓ Return Window: 30 days from delivery.
  • ✓ Return Shipping: Free for faulty items; Customer pays for "change of mind".
  • ✓ Refund Processing: We will process your refund within 14 days of receiving the returned goods back (or within 14 days of you providing proof that you shipped them back). .

At Wrekin Gifts, we want you to be happy with your purchase. This policy is designed to be clear and fair, staying in full alignment with the UK Consumer Contracts Regulations.

1. Changing Your Mind (Extended 30-Day Cancellation & Return Right)

At Wrekin Gifts, we want you to shop with absolute peace of mind. While UK law only requires a 14-day window, we voluntarily extend this to a total of 30 calendar days from the day after you receive your goods.
  • The Cancellation and Return Window: You must notify us in writing (via email: wrekingifts@outlook.com, please see below for return instructions) and return the item to us within 30 days of the day after you receive your goods.
  • Condition of Returned Items: You are permitted to handle the goods only as much as you would in a physical shop to inspect them. If the value of the item is reduced because you handled it beyond what is necessary (showing obvious signs of wear, damage, or missing original components), we reserve the right to deduct an appropriate amount from your refund.
  • Sealed Items: Items that are sold brand new and sealed must be returned unopened with all original seals completely intact. If the seal is broken or tampered with, we cannot accept the return or issue a refund under a "change of mind" request.
2. Faulty or Not-As-Described Goods

If your item arrives damaged, faulty, or doesn't match the description provided on our site, your rights are protected under the Consumer Rights Act 2015: 
Within 30 Days: You have a short-term right to reject the faulty item and receive a full refund.
After 30 Days and up to 6 Months: We will look to repair or replace the item. If a repair or replacement is unsuccessful or impossible, you are entitled to a full or partial refund.
Return Shipping for Faults: We will cover or reimburse the reasonable cost of returning faulty or misdescribed items.

Pre-Owned and Vintage: "Where items are explicitly marked, photographed, and sold as 'Used' or 'Second-Hand', they are not held to the same cosmetic or packaging standards as brand-new items under the Consumer Rights Act. Buying a clearly marked used item and claiming it is 'not new' does not constitute a valid fault for a return outside of the statutory 14-day cooling-off window."


3. Exceptions and Non-Returnable Items

The right to change your mind does not apply to certain categories of products unless they are faulty. These include:
Custom-made, personalised, or made-to-measure products.
Perishable goods (such as fresh food or flowers).
Sealed audio, video recordings, or computer software if unsealed by you after delivery.
Sealed hygiene or cosmetic products if opened or unsealed after delivery.


4. How to Request A Return

To cancel an order or start a return:

  1. Get in touch: Email wrekingifts@outlook.com with your order number. We will provide you with a Return Merchandise Authorisation (RMA) to help us track your return.
  2. Pack the item: Secure the item in its original box. Please write your RMA number clearly on the outer packaging or include it on a note inside.
  3. Send it back: We recommend using a trackable service like Evri, Royal Mail, or DPD. Wrekin Gifts is not responsible for items that are lost or damaged while being returned to us.

5. Refund Timings and Methods

When we issue your refund: We will process your refund within 14 days of receiving the returned goods back (or within 14 days of you providing proof that you shipped them back). 

Refund Method: Refunds will be issued back to your original payment method. No fees or restocking charges will be deducted from your refund for standard returns. 

6. Delivery & Return Shipping Costs (Change of Mind)

Who pays for shipping depends on when you notify us that you have changed your mind:
Notification Date Will We Refund Your Original Delivery Cost? Who Pays For Return Shipping?
Days 1 to 14 Yes (Standard delivery rate only. Premium or Express upgrades are non-refundable). The Buyer
Days 15 to 30 No (Only the item purchase price is refunded). The Buyer

Note:  We highly recommend using a tracked shipping service and obtaining Proof of Postage when returning items. If a late return arrives without proof of postage, we may be unable to process your refund. We recommend using a tracked postal service, as we cannot issue a refund for items lost in transit without proof of tracking/dispatch.

7. Cancellations Before Dispatch (Pre-Shipment)

If you change your mind and wish to cancel your order before it has been shipped, you are legally entitled to do so at any time by emailing us at wrekingifts@outlook.com.
  • Full Refund: You will receive a 100% full refund, including the product cost and any shipping fees paid at checkout.
  • No Administrative Fees: We do not charge any cancellation, processing, or restocking fees for cancelling an order prior to shipment.
  • "Too Late to Intercept" Shipments: Our automated packing system processes orders quickly. If you request a cancellation after your order has been packed, labeled, or handed over to our courier, we will be unable to stop the shipment. In this scenario:
    1. We will notify you that the order is already in transit.
    2. You can simply refuse delivery when the courier arrives, or accept the package and return it to us unopened.
    3. You will remain responsible for the cost of returning the unopened package to us.

 

Contact and returns

If you have any questions about a return, use the details below:

Email: wrekingifts@outlook.com