Legal notice

Legal Notice & Terms of Sale

This store is owned and operated by [Wrekin Gifts]. Throughout the site, the terms “we”, “us” and “our” refer to [Wrekin Gifts].
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
1. Company Information
  • Business Name: Wrekin Gifts
  • Registered Office Address: 132a High Street, Bromsgrove, B61 8ES, United Kingdom
  • Contact Email: wrekingifts@outlook.com
2. Retailer Status & Product Safety

We act strictly as a retail distributor of authentic, established third-party brands.
  • Compliance Standards: All products sold on our store are manufactured to meet UK compliance standards (including UKCA/CE markings where applicable).
  • Safety & Age Grading: Product safety warnings, age restrictions, and choking hazard notices are provided by the manufacturer on the external product packaging. It is the buyer's responsibility to review and adhere to all manufacturer-specified age ratings and safety guidelines before opening or using the item. We accept no liability for product misuse contrary to manufacturer instructions.
  • International Compliance (EU/GPSR): In accordance with international product safety rules, manufacturer and EU Responsible Person details are made available dynamically on our product pages or packaging as required for international transit [1.1].
3. Order Acceptance & Stock Disclaimers
  • Acknowledgment vs. Acceptance: When you place an order, you will receive an automated order confirmation email. This email is an acknowledgment of receipt, not a legally binding acceptance of your order. A contract is only formed when we physically dispatch the goods and send a shipping confirmation.
  • Inventory & Stock Errors: Due to the high-demand nature of collectibles and live inventory syncing, errors may occasionally occur. We reserve the right to cancel and fully refund any order prior to dispatch if an item is found to be out of stock or incorrectly priced.
4. Specific Returns & Collectible "Diminished Value" Policy

In accordance with the UK Consumer Contracts Regulations and applicable international consumer cooling-off laws, you have the right to cancel and return your online order within 14 days of delivery for a full refund. However, due to the specific nature of collectible items, the following strict terms apply:
  • Sealed & Blind Packaging: Items sold in factory-sealed window boxes, blind boxes, mystery bags, or sealed trading card packs must be returned completely unopened and factory-sealed. Once the manufacturer's seal, tape, or shrink-wrap is broken, the product is legally considered altered by the consumer.
  • Diminished Value Deductions: The retail and market value of a collectible is inextricably tied to the pristine condition of its official packaging. Under UK law, if you return a collectible that has been unboxed, opened, or has suffered damage to the manufacturer's packaging while in your care, we reserve the right to deduct up to 100% of the item's value from your refund, as the item can no longer be resold as brand new.
  • Cosmetic Box Condition: Minor cosmetic shelf-wear, slight corner creases, or superficial scuffs to the outer manufacturer shipping or product box do not constitute a "faulty" item under the Consumer Rights Act, provided the toy or game inside remains undamaged, complete, and functional.
  • International Returns: Unless an item is proven to be faulty or misdescribed, the buyer is entirely responsible for the cost of return international shipping, tracking, and ensuring the item clears customs back into the UK safely.
  • Pre-Owned and Vintage: "Where items are explicitly marked, photographed, and sold as 'Used' or 'Second-Hand', they are not held to the same cosmetic or packaging standards as brand-new items under the Consumer Rights Act. Buying a clearly marked used item and claiming it is 'not new' does not constitute a valid fault for a return outside of the statutory 14-day cooling-off window."
5. Pricing, International Taxes & Customs Duties
  • VAT Status: We are a UK-based business operating under the UK VAT registration threshold. Consequently, the prices displayed on our website are not subject to UK VAT, and we do not issue VAT invoices. In compliance with UK anti-drip pricing regulations, the price displayed at checkout includes all mandatory domestic costs. Shipping costs are clearly calculated and displayed before you finalise your order.
  • Importer of Record: For all orders shipped outside the United Kingdom (including the European Union, United States, and rest of the world), the buyer is legally designated as the Importer of Record.
  • Duties and Customs Fees: Because we do not collect international taxes or import duties at checkout, your order will be subject to local import duties, customs tariffs, Goods and Services Tax (GST), Value Added Tax (VAT), and carrier administration fees levied by your country’s customs authority. These charges are not included in our product or shipping prices and must be paid entirely by the buyer upon entry into the destination country.
  • Refused Deliveries: If an international package is refused by the customer or abandoned due to a refusal to pay local customs fees, any return shipping fees, administration costs, or destroyed package liabilities charged to us by the courier will be deducted directly from the customer’s product refund.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales [or Scotland / Northern Ireland, depending on your business location].